Found on the web

on the site of an interesting young man. (I hope he updates it more often now...) His site is called siteaboutnothing.

The following was really emailed to a prominent ISP in the year 2000:

> Incidentally, have you ever visited your Tech. Support?  I have
> this image of a room full of Bermudan pyjama clad folk, swinging
> gently in hammocks, sipping from a glass of iced mango, pineapple
> and durum juice, with umbrella, reading Socrates's Elegy to a Roman
> Churchyard, listening to Beethoven's "Tech Support Blues" whilst
> all around them computers quietly hum.  When a problem arises that
> is not coffee down the back of the server or a loose wire, they
> heroically struggle with incomprehensible faults from indecipherable
> software that refuses to do what it says on the box until some
> inspired genius does something truly novel which for no particular
> reason, cures the fault.
>
> It is like that isn't it ?  Not just a call centre with subcontracted
> technicians?